Returns & Exchanges
At The Hamper Emporium, we take great pride in the quality of our luxury gift hampers and want you to be completely satisfied with your purchase. If your gift arrives damaged or is not as described, our dedicated customer service team is here to ensure a seamless resolution.
Contact Support
Notify our team within 48 hours of delivery by emailing your order number and photos of the items to our customer service department.
Review and Approval
Our quality control team will assess your claim and provide a Return Merchandise Authorization (RMA) if the product is eligible for return.
Secure Packaging
Carefully repackage the hamper in its original shipping carton to ensure the contents remain protected during the transit back to our warehouse.
Refund or Replacement
Once we receive and inspect the returned goods, we will process a full refund to your original payment method or dispatch a replacement gift immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing