Frequently Asked Questions
Everything you need to know about our luxury gift hampers and delivery.
How long does shipping take for gift hampers?
Standard delivery typically takes 3-5 business days, while express shipping options are available for next-day delivery in most metropolitan areas if ordered before 1pm.
Can I include a personalized message with my order?
Yes, every hamper includes a premium gold-embossed gift card. You can enter your personalized message during the checkout process.
What happens if the recipient is not home during delivery?
Our couriers are instructed to leave the package in a safe place if available. If no safe place is found, a calling card will be left with instructions for redelivery or collection.
Are your hampers suitable for dietary requirements?
We offer a curated range of hampers specifically designed for gluten-free, vegan, and organic dietary needs. Please check the 'Dietary' filter on our collection pages.
What is your return policy for damaged items?
In the unlikely event that a hamper or its contents arrive damaged, please contact our customer service team within 48 hours with a photo of the items for a full replacement or refund.
Do you offer corporate branding for bulk orders?
Absolutely. We provide custom branded ribbons, gift tags, and corporate sleeves for orders of 10 hampers or more. Contact our corporate concierge for a quote.